Shipping Policy

At Brightly Home, we aim to provide a delivery experience that is clear, reliable, and supportive from the moment your order is placed. Please read the following information carefully before placing your order.

UK National Shipping

We offer delivery across mainland United Kingdom on a wide range of products, subject to product availability and delivery access.

Delivery services may vary depending on the item ordered, its size, and the destination. Certain areas, including remote locations, islands, or addresses with restricted access, may require additional delivery time or an additional charge. If this applies to your order, we will contact you before dispatch where possible.

If your order contains multiple items with different lead times, we may dispatch items separately where appropriate. If we do so, we will notify you by email where possible.

Order Processing & Dispatch

Orders are processed once payment has been received and cleared. Dispatch times vary depending on whether the item is in stock, made to order, bespoke, or part of a pre-order arrangement.

Estimated dispatch and lead times shown on product pages are provided in good faith and reflect the most up-to-date information available at the time of purchase. Where an item is made to order or produced on demand, the lead time shown on the relevant product page forms part of the agreed delivery timeframe for that order.

While we always aim to meet the estimated timeframe provided, delays may occasionally occur due to supplier schedules, production capacity, shipping congestion, customs processes, adverse weather, or other factors beyond our reasonable control. Where there is a material delay, we will contact you using the details provided at checkout.

Small Parcel Delivery

Smaller or lightweight items are typically delivered via selected third-party local parcel carriers, including Royal Mail, DPD, and Evri.

Once dispatched, parcel deliveries typically arrive within 7 to 14 working days, unless otherwise stated on the product page or in your order confirmation. Delivery takes place on working days only, unless a different service has been selected.

Parcel deliveries are made to the delivery address provided at checkout. It is the customer’s responsibility to ensure that the address details are accurate and complete.

Furniture & Large Item Delivery

Many of our furniture pieces are made to order or specially prepared. For this reason, delivery lead times for furniture are typically longer than for parcel items. Please refer to the individual product page for the estimated timeframe applicable to your order.

Unless otherwise stated in writing, standard furniture delivery is provided to ground floor level only. Any special delivery requirements, restricted access, upper-floor delivery, site-specific handling requests, timed delivery requests, or access limitations may be subject to an additional charge.

Selected furniture items may require minimal assembly upon arrival in order to support safe transportation. Where applicable, the necessary fittings and instructions will be included.

Please ensure that all access routes, doorways, staircases, lifts, and turning spaces are suitable for the item ordered before purchase. We are not responsible for failed delivery, additional handling costs, or return transport costs arising from access restrictions that were not disclosed in advance.

Tracking & Delivery Notifications

Where tracking is available, this will be provided once your order has been dispatched. For parcel deliveries, our delivery partners may send tracking updates or delivery notifications directly by email or SMS where contact details have been provided.

For larger furniture deliveries, tracking may be more limited depending on the delivery partner and service level. In such cases, we or the delivery provider may contact you directly to arrange or confirm delivery.

Missed Deliveries, Uncollected Parcels & Return to Sender

If a delivery attempt is unsuccessful due to customer unavailability, an incorrect address, failure to respond to the courier, or restricted access not previously disclosed, redelivery charges may apply.

Where a parcel is returned to us by the courier as undelivered, uncollected, refused, or return to sender, we reserve the right to deduct any delivery costs, return charges, storage charges, or redelivery charges incurred.

If you require a replacement dispatch following a failed or missed delivery, the additional shipping charge must be paid before re-dispatch is arranged.

International Orders & Duties & Local Import Tax

We offer international delivery on selected items only, subject to product availability, destination, and logistics feasibility.

For international orders, any applicable import duties, taxes, VAT, customs clearance charges, and other local import fees are the responsibility of the customer, unless expressly stated otherwise in writing before purchase.

International transit times may vary depending on destination, customs clearance procedures, local delivery networks, and import handling requirements.

For international furniture deliveries, selected items may require minimal assembly upon arrival to support safe transit. Where applicable, fittings and instructions will be included.

Customers are responsible for ensuring that the products ordered comply with local import requirements, regulations, and destination-country restrictions where relevant.

Pre-Order, Back-In-Stock & Limited Availability Items

Items sold on a pre-order, back-in-stock, or limited-availability basis will be dispatched once stock becomes available.

Any estimated restock or dispatch date is provided as guidance only and may change depending on production schedules, supplier fulfilment, shipping timelines, or demand levels. If availability changes materially, we will update you using the contact details provided with your order.

Where an order contains both available and pre-order items, we may either hold the order for combined dispatch or send items separately at our discretion, unless agreed otherwise.

Contacting Us About Delivery

If you have any questions about delivery before or after placing an order, please contact us using the details below:

Monday — Friday, 9:30am to 6:00pm

Email: customerservice@brightlyhome.uk

Our customer service team is available Monday to Friday during normal business hours.

Your Statutory Rights

Nothing in this Shipping Policy affects your statutory rights under applicable consumer law.