Parcel Delivery:

For smaller or lightweight items Heal’s delivers via a chosen third party carrier. If you provide your mobile number, our courier will send parcel tracking and delivery information direct to your phone.

Parcel items are delivered Monday to Friday and generally take 7 -14 working days to reach you once despatched from our warehouse.

Furniture Delivery:

As many of our items are made to order, please refer to each individual product page for the estimated lead time. For most of our furniture pieces, the typical production and delivery timeframe is approximately 14–16 weeks.

Please note that all lead times are provided in good faith and are based on the most up-to-date information from our trusted suppliers at the time of purchase. Occasionally, unforeseen delays may occur due to factors beyond our control — such as shipping congestion or material availability.

If any delay arises, we will notify you by email at the earliest opportunity and keep you updated on your order’s progress.

Please note that any express or special delivery arranged at your request is a customised service booked specifically for your order. As such, express delivery fees are non-refundable and fall outside our standard return and cancellation policy.

International Orders & Duties:

We offer international delivery for both small items and large furniture. If you have any questions or need details about delivery to specific locations, please don’t hesitate to contact us.

For our non-UK customers, there’s no need to worry about customs formalities — your goods should arrive smoothly without any unexpected delays or additional handling requirements.

The price you pay at checkout already includes a import tariff, tax, or VAT charge, covering the cost of importation into your destination country.

Back-In-Stock:

We will dispatch the items as soon as they are restocked. Should there be any delays, we will inform you by email.

Additional Questions?:

Please don't hesitate to contact us, we're here to assist you:

Contact: 02035973386

Monday — Friday 9:30am to 6:00pm

Email: customerservice@brightlyhome.uk