General Shipping Information - Brightly Home Customer Service

Shipping Information

Our return policy is designed to ensure your complete satisfaction and peace of mind with every purchase. Shop confidently, knowing we've got you covered.

Home Delivery:

Small items weighing under 12kg will be delivered by air. Orders for items in stock at the time of purchase will be PROCESSING in 2-5 business days and SHIPPING within 7-10 business days. For back-ordered items, you will be informed of the expected delivery date at the point of sale.

Truck Delivery:

Non-assembled furniture and larger homeware items weighing over 12kg are delivered to your door by a third-party courier via ocean delivery. When your order is prepared for dispatch, you will receive an SMS and/or email with updates. If your order isn't immediately available, you will be informed of the expected delivery date at the time of purchase and notified once the items are ready to arrange your delivery. Typically, you can expect PROCESSING in 2-5 business days and SHIPPING within 6-8 weeks from the time of booking, depending on your location.

International Orders:

Delivery is available international. Any specify Location,Please don't hesitate to contact us, if you have any questions.

Back-In-Stock:

We will dispatch the items as soon as they are restocked. Should there be any delays, we will inform you via mail or email.

Additional Questions?:

Please don't hesitate to contact us, we're here to assist you:

Contact: 02035973386

Monday — Friday 9:30am to 6:00pm

Email: customerservice@brightlyhome.uk

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