Brightly Home Return and Exchange Policy:

At Brightly Home, we pride ourselves on offering high-quality products crafted with the utmost care and design. Your satisfaction is our priority, and we aim to provide a worry-free shopping experience. However, if for any reason you are not satisfied with your purchase, our flexible return policy ensures a hassle-free process.

Your Legal Rights

As a consumer, you are entitled to various rights under UK law, including: The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 The Consumer Rights Act 2015 These rights allow you to return goods, request refunds, and seek replacements or repairs. For further information, consult your local Citizens Advice Bureau or Trading Standards office.

General Return Policy

Furniture (Online Purchases): You may return furniture within 14 days of its delivery to your home, provided you notify us within this period..

Other Products (Online): All other products can be returned within 30 days of delivery for change of mind or if the items are damaged, incomplete, or not as described.

Gift Cards Purchased Online: Gift cards within 14 days of delivery, provided no credit has been loaded onto the card before notifying us. Please note, gift cards purchased are non-refundable.

You may return any product within 14 days of delivery, whether due to a change of mind or if the item arrives damaged, incomplete, or not as described, as long as we are notified within this period. Once we receive and inspect the returned item, refunds are excluding shipping fee and extra handling fees (please contact customer service for the extra handling fees) will be processed within 7-10 business days. Refunds will be credited to the original payment method . Please allow one billing cycle for the refund to appear on your statement.

Items Not Eligible for Return

Items Not Eligible for Return We are unable to accept returns for the following items:

1. Custom-made or bespoke furniture, unless the item is faulty or not as described at the time of purchase.

2. Items damaged due to normal wear and tear, unless they were already damaged, incomplete, or misrepresented when sold.

3. Products that have been used, altered, or damaged while in your possession, including any attempts at repair..

Proof of Purchas:

A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.

Refunds for Non-Faulty Items

For non-faulty items returned within 30 days from the date of delivery, a refund will be issued only if the items Items must be unused, undamaged, and in their original, unopened packaging.

Refunds will be issued to the original payment method within 14 days of receiving the returned item.

If returning an item with a gift receipt, a refund or exchange will be provided at the original purchase price in the form of a credit note.

Returns will not be accepted after 30 days from the date of delivery.

Refunds for Faulty Items

You have the right to a refund, repair, or replacement within 30 days return window under the Consumer Rights Act 2015.

Faulty items must be returned within 30 days of delivery to be eligible for a full refund.

After 30 days, you may still be entitled to a repair or replacement. If the fault cannot be resolved, a refund or price reduction may be offered.

For items purchased from a gift registry, a refund or exchange will be provided within 90 days of the purchase date or the event date, whichever is later.

How to Return an Item:

You must return the item(s) to us as soon as reasonably practicable, following the timeframes specified in this policy. We recommend using a return method that provides tracking or proof of delivery. For assistance with your return, contact our Customer Service team at 0203 597 3386, available Monday to Friday from 9:00 am to 5:00 pm.

Ensure the item is in its original packaging, including all components and accessories.

Please note: Return shipping fees are not covered by us and will be the responsibility of the customer.

Be sure to include the Returns Authorization with your return, which should list your order number, items, and quantities being returned.

All items must be returned in their original packaging to ensure proper handling and eligibility for a refund or exchange.

Legal Obligation and Care of Items:

Non-Faulty Items: Returns must be initiated within 30 days of delivery. Returns requested after this period will not be accepted.

Faulty Items: Must be reported and returned within 30 days of delivery to be eligible for a full refund. After this period, you may still be entitled to a repair or replacement.

You are legally required to keep the item(s) in your possession and take reasonable care of them while they remain with you. Please ensure that the items are returned in their original packaging along with any accompanying components.