Brightly Home Return and Exchange Policy:

At Brightly Home, we pride ourselves on offering high-quality products crafted with the utmost care and design. Your satisfaction is our priority, and we aim to provide a worry-free shopping experience. However, if for any reason you are not satisfied with your purchase, our flexible return policy ensures a hassle-free process.

Your Legal Rights

As a consumer, you are entitled to various rights under UK law, including: The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 The Consumer Rights Act 2015 These rights allow you to return goods, request refunds, and seek replacements or repairs. For further information, consult your local Citizens Advice Bureau or Trading Standards office.

General Return Policy

Furniture (Online Purchases): You may return furniture within 14 days of its delivery to your home, provided you notify us within this period.

Other Products (Online): All other products can be returned within 30 days of delivery for change of mind or if the items are damaged, incomplete, or not as described.

Gift Cards Purchased Online: Gift cards within 14 days of delivery, provided no credit has been loaded onto the card before notifying us. Please note, gift cards purchased are non-refundable.

You may return any product within 14 days of delivery, whether due to a change of mind or if the item arrives damaged, incomplete, or not as described, provided you notify us within this period.

Once the returned item has been received and inspected, a refund will be issued to your original payment method, excluding the original shipping cost and any applicable handling fees (please contact our customer service team for details regarding handling charges).

Please allow 7–10 business days for the refund to be processed. Depending on your payment provider, it may take one billing cycle for the refund to appear on your statement.

Returns & Refunds for Non-Faulty Items

Custom or Made-to-Order Items: Products that have been customised, made to order, or tailored to your specifications (e.g. fabric selections, finishes, dimensions) cannot be returned or refunded.

Assembled or Used Items: Any item that has been assembled, used, or altered in any way after delivery is not eligible for return.

Sale, Final Sale or Clearance Items: Products marked as “Final Sale” or “Sale” “Clearance” are sold as-is and are non-returnable.

Soft Furnishings & Textiles: For hygiene reasons, we are unable to accept returns on cushions, rugs, mattresses, bedding, or other soft goods unless unopened and in original packaging.

Items Without Original Packaging: Items must be returned in their original packaging with all accessories and parts included. Returns without original packaging may not be accepted.

If your item falls into one of the above categories but you believe it arrived damaged or incorrect, please contact us within 7 days of receipt and our team will be happy to assist.

Proof of Purchase:

A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.

Refunds for Faulty Items

You have the right to a refund, repair, or replacement within 30 days return window under the Consumer Rights Act 2015.

Faulty items must be returned within 30 days of delivery to be eligible for a full refund.

After 30 days, you may still be entitled to a repair or replacement. If the fault cannot be resolved, a refund or price reduction may be offered.

For items purchased from a gift registry, a refund or exchange will be provided within 30 days of the purchase date or the event date, whichever is later.

Refund Process & Timelines

Once your returned item has been received and inspected by our team, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method within 7–10 business days. Please note that depending on your bank or payment provider, it may take up to one full billing cycle for the refund to appear on your statement.

For items purchased from a gift registry, a refund or exchange will be provided within 30 days of the purchase date or the event date, whichever is later.

If your return is rejected due to use, damage, or missing packaging, we will contact you to discuss next steps.

How to Return an Item:

The returns address please contact us for the address. Please make sure to include the following with your return:

Order ID/Number

Date of Order

Reason for return

For assistance with your return, contact our Customer Service team at 020 3006 8058, available Monday to Friday from 9:00 am to 5:00 pm.

Ensure the item is in its original packaging, including all components and accessories.

Please note: Return shipping fees are not covered by us and will be the responsibility of the customer.

Be sure to include the Returns Authorization with your return, which should list your order number, items, and quantities being returned.

All items must be returned in their original packaging to ensure proper handling and eligibility for a refund or exchange.

Legal Obligation and Care of Items:

Non-Faulty Items: Returns must be initiated within 30 days of delivery. Returns requested after this period will not be accepted.

Faulty Items: Must be reported and returned within 30 days of delivery to be eligible for a full refund. After this period, you may still be entitled to a repair or replacement.

You are legally required to keep the item(s) in your possession and take reasonable care of them while they remain with you. Please ensure that the items are returned in their original packaging along with any accompanying components.

Customer order cancellation

There maybe instances where the order has already been processed and we are unable to provide a refund/cancel order before a delivery attempt is made.

Due to the quick turn around of our product shipping process, all order cancellations should be made on the same day of the order being placed. Cancellations requested after this period may be too late to stop the shipment. If this occurs, a £100 service fee will apply, and the return postage will be the responsibility of the customer.

In the event of a refused delivery, we will apply a return postage fee of between £80 - £150 depending on the product size and delivery method, this is to cover the cost incurred to us by the courier. This will be charged back to the customer and taken off any refund given.

Please note that where we have agreed to collect products and this address is within Central London, then we may also apply an additional £25 fee to cover the congestion charge.

Missing or Damaged Parts

Please ensure that you check all parts and components prior to assembly. In the event that there are any damages, please do not carry on with assembly and contact us.

We hold a back catalogue of parts for most of our products. In the event that you receive an item from daals and there is a missing or faulty part, please contact us within 7 days of receiving your delivery.

Please give as much information as possible including the product details, the part number/ID and a description detailing whether the part is missing or damaged. We will then check our stock to see if we hold a replacement part.

If we do have the part in stock then we will arrange for this to be sent to you, but in the event that we do not have a replacement, then we will arrange for a swap for you if there is stock, or collect the item and issue you a full refund.