Revel in a Worry-Free Shopping Experience with Our Return Policy:

At Brightly Home, we take immense pride in offering top-quality products that meet the highest standards of design, craftsmanship, and safety. Our mission is to ensure your utmost satisfaction with every purchase. However, should you encounter any issues, we've got you covered with our hassle-free Returns Policy.

Your Legal Rights:

As a consumer, when you purchase goods from us, you are entitled to various rights related to returns and refunds, as outlined in the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These rights encompass returning goods, receiving refunds, replacements, repairs, and compensation. For additional guidance on your legal rights, you can reach out to your local Citizens Advice Bureau or Trading Standards office.

Flexible Return Policy

Furniture Purchased Online: You may return furniture purchased online within 14 days of delivery to your home.

Gift Cards Bought Online: Gift cards can be returned within 14 days of delivery, except for those with loaded credit. Please note that purchased gift cards are non-refundable.

How to Initiate a Return

Initiating a return is quick and straightforward:

1. Notify Us: Contact our friendly Customer Service team at customerservice@brightlyhome.uk within the 30-day return window. They will guide you through the return process.

2.Return Authorization: You will receive a Returns Authorization, which will include your order number and the list of items and quantities being returned.

3.Pack with Care:Safely pack the item(s) you wish to return, ensuring they are in their original condition and include all accompanying components.

Extended Christmas Returns Policy:

To facilitate your Christmas gift-giving, we extend our return policy for gift purchases made between 15 October 2023 and 24 December 2023. Any unsatisfactory gift purchased during this period can be returned by 31 January 2024, accompanied by a gift receipt or the original receipt, for a refund of the merchandise value.

Proof of Purchas:

A valid proof of purchase is required for all returns.

Refunds:

For non-faulty items returned within 30 days, you will receive a refund if the items are unused, undamaged, and in their original unopened packaging.

How to Return an Item:

Please return the item(s) to us promptly, adhering to the specified timeframes in this policy. We recommend using a tracked or delivery-proof method. For guidance on returning purchased items, contact our Customer Service team at 0203 597 3386, available Monday to Friday, 9:00 am to 6:00 pm.

Legal Obligation and Care of Items:

You are legally obliged to keep the item(s) in your possession and take reasonable care of them while they are in your possession. For other items, whether bought online or in-store, you can return them to us by bringing them to one of our stores or contacting our Customer Service department as explained above. At Brightly Home, we strive to make your shopping experience extraordinary, and our flexible Returns Policy is designed to provide you with peace of mind. Thank you for choosing us for your needs, and if you have any further questions, feel free to reach out to our dedicated Customer Service team.