Brightly Home Return and Exchange Policy:

At Brightly Home, we pride ourselves on offering high-quality products crafted with the utmost care and design. Your satisfaction is our priority, and we aim to provide a worry-free shopping experience. However, if for any reason you are not satisfied with your purchase, our flexible return policy ensures a hassle-free process.

Your Legal Rights

As a consumer, you are entitled to various rights under UK law, including: The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 The Consumer Rights Act 2015 These rights allow you to return goods, request refunds, and seek replacements or repairs. For further information, consult your local Citizens Advice Bureau or Trading Standards office.

General Return Policy

Furniture (Online Purchases): You may return furniture within 14 days of its delivery to your home, provided you notify us within this period..

Other Products (Online): All other products can be returned within 30 days of delivery for change of mind or if the items are damaged, incomplete, or not as described.

Gift Cards Purchased Online: You may return gift cards within 14 days of delivery, provided no credit has been loaded onto the card before notifying us. Please note, gift cards purchased are non-refundable.

You may return any product within 30 days of delivery, whether for a change of mind or because the items are damaged, incomplete, or not as described, provided you notify us within this period.

Ineligible Items

Items Not Eligible for Return We are unable to accept returns for the following:

Custom-made or bespoke items, or items that have been damaged due to normal wear and tear (unless they were already damaged, incomplete, or not as described at the time of purchase).

Items that have been used, damaged, or altered while in your possession, including any attempts to repair the item.

Proof of Purchas:

A valid proof of purchase (e.g., receipt or order confirmation) is required for all returns and exchanges.

Refunds for Non-Faulty Items

For non-faulty items returned within 30 days, a refund will be issued only if the items are unused, undamaged, and in their original, unopened labeled packaging.

Returns with a gift receipt will be refunded or exchanged at the original purchase price, in the form of a credit note. All refunds will be processed within 14 days of receiving your return request, and will be made to the original payer in the same form of payment.

For items purchased from a gift registry, a refund or exchange will be provided within 90 days of the purchase date or 90 days of the event, whichever is later.

How to Return an Item:

You must return the item(s) to us as soon as reasonably practicable, following the timeframes specified in this policy. We recommend using a return method that provides tracking or proof of delivery. For assistance with your return, contact our Customer Service team at 0203 597 3386, available Monday to Friday from 9:00 am to 6:00 pm.

If the item(s) were delivered to you via Home Delivery, please call Customer Service to schedule a pickup through our shipping carrier.

The date you call to arrange the return will be considered the official notification of your intent to return the item(s).

Be sure to include the Returns Authorization with your return, which will list your order number, the items, and the quantities being returned.

All items must be returned in their original packaging to ensure proper handling and eligibility for a refund or exchange.

Legal Obligation and Care of Items:

You are legally required to keep the item(s) in your possession and take reasonable care of them while they remain with you. Please ensure that the items are returned in their original packaging along with any accompanying components.