FAQs

Standard delivery is £5.99 if over £50 is free delivery on all UK mainland orders with exclusions and the delivery time is within 5-14 working days.

Yes, we offer a convenient door-to-door delivery service for our products. Our service covers a wide range of locations, ensuring that your order is delivered directly to your doorstep. If you have specific questions about delivery to your area, please contact our customer service team for more information.

Yes, we offer international shipping to various countries. Our global delivery service ensures that you can enjoy our products no matter where you are located. Please contact our customer service team for details on shipping rates and delivery times to your specific country.

We will notify you via email once the order has been dispatched and you will receive the relevant tracking information to be able to follow the progress of your delivery. If you require assistance with the delivery, please do not hesitate to contact us: customerservice@brightlyhome.uk.

Some of our items require self-assembly, while others are delivered fully assembled. Non-assembly items arrive ready for use without additional setup. Please check the product details on our website for specific assembly information for each item, or contact our customer service team for assistance.

All of our items are listed with weights and dimensions, but we do advise that as the items are measured by hand, there can be a ±3cm discrepancy on the measurements. We do not provide the information for exact measurement requests on hand, such as the distance between two armrests on one of our chair models, but we will always try and source this information for you. If you require this information, please ask us before purchase and allow us 2–3 working days to source this information for you.

We apologize for any inconvenience caused by receiving a damaged item. Please follow these steps to resolve the issue: The Damage: Take clear photos of the damaged item and any packaging that may have been compromised during shipping. Contact Us: Reach out to our customer service team as soon as possible, providing details of the damage along with your order number and photos. Resolution: Our team will assess the situation and work with you to find the best solution, whether it involves a replacement, repair, or refund. We are committed to ensuring your satisfaction and will handle your claim with priority and care. Thank you for your understanding and patience.

We apologise for any inconvenience caused by receiving the wrong item. Please follow these steps to resolve the issue: Received a Wrong Item: Take photos of the incorrect item, including any labels and packaging that came with it. Contact Us: Reach out to our customer service team immediately with your order number, photos, and a description of the item you received. Resolution: Our team will review your case and work quickly to rectify the situation by sending the correct item or providing a suitable resolution. We are dedicated to ensuring your satisfaction and appreciate your patience and understanding as we address this matter.

We apologize for any inconvenience caused by receiving an incomplete order. Please follow these steps to resolve the issue: Check the Packaging: Thoroughly inspect the packaging to ensure no parts are overlooked. Document the Issue: Make a list of the missing parts and take photos of the received items and any accompanying documentation or labels. Contact Us: Reach out to our customer service team with your order number, the list of missing parts, and any photos or relevant details. Resolution: Our team will promptly assess your situation and arrange for the missing parts to be sent to you or provide another appropriate solution. We are committed to your satisfaction and appreciate your patience and cooperation in resolving this matter.