FAQs

Yes, absolutely! Many of our furniture pieces can be customised to suit your home perfectly. At Brightly Home, we offer made-to-order and bespoke furniture options where you can choose from a range of materials, finishes, fabrics, and sizes.

Whether you’d like to adjust the dimensions of a dining table, change the upholstery fabric on a chair, or select a different wood finish, our design team will help bring your vision to life.

Please contact us before placing your order to discuss your custom requirements, and we’ll confirm what’s possible, along with any additional cost or lead time.

Yes, we deliver across mainland UK and selected international locations.

For small parcel items, delivery is made to the delivery address provided at checkout.

For large furniture items, standard delivery is to ground-floor entrance or the first communal door only. Couriers are unable to carry items upstairs, unpack items, remove packaging, assemble furniture, or enter the property unless a room-of-choice or white-glove delivery service has been agreed in writing before dispatch.

If your property has stairs, narrow hallways, lift restrictions, restricted access, or special delivery requirements May Apply addition charge upon arrival, please contact us before placing your order.

Yes, Brightly Home offers international furniture delivery from the UK to selected destinations. International delivery availability, cost and estimated lead time may vary depending on the product, order size, delivery address and local import requirements.

Large furniture items are carefully packed and may be shipped on a pallet to help protect them during transit. Please note that pallet deliveries are normally made to the delivery address or building entrance only. The courier may not be able to unpack the item, remove packaging, assemble the furniture, or carry the item inside the property unless this service has been confirmed in writing before dispatch.

The pallet or protective packaging may remain sealed during delivery and cannot be unpacked by the courier. We recommend checking the outer packaging carefully upon arrival and contacting us as soon as possible if there is any visible damage.

International orders may be subject to customs duties, import VAT or tax, clearance fees, local handling charges, port fees or other destination-country charges. These charges are set by the destination country or local authorities and are the customer’s responsibility unless otherwise confirmed in writing by Brightly Home before placing the order.

Brightly Home is not responsible for international return shipping fees, customs duties, import or export fees, taxes, clearance fees, local handling charges, port fees, or other destination-country charges, except where the item is faulty, damaged on arrival, incorrectly supplied.

Yes, Brightly Home accepts international exchanges and returns; however, return eligibility depends on the product type and condition. Items must be unused, in their original packaging, and returned within the specified return period. Please contact our customer service team before sending any items back so that we can provide the correct return address and instructions.

Please be aware that any local customs clearance, handling, or administrative fees imposed by the destination country’s courier or customs authority are independent of our exchange arrangement and remain the responsibility of the receiver. These charges are standard in international logistics and are beyond our operational control. Additional costs may also apply if the courier returns the parcel to us or if reshipment is required.

Yes, Brightly Home delivers across mainland UK.

Delivery times vary depending on the product type, stock status, delivery location, and whether the item is made to order, bespoke, customised, or pre-order. Please check the individual product page for the estimated lead time before placing your order.

For made-to-order, bespoke, or customised furniture, the lead time may be longer and will be confirmed before production or dispatch.

For large furniture items, our standard delivery service is to ground-floor entrance or the first communal door only. Couriers are unable to carry items upstairs, unpack items, remove packaging, assemble furniture, or enter the property unless an upgraded delivery service has been agreed in writing before dispatch.

If your property has stairs, narrow hallways, lift restrictions, restricted access, or any special delivery requirements, please contact us before placing your order so we can advise you.

Delivery fees depend on your order size, product type, delivery address, and the delivery service required. Where available, standard delivery rates are calculated automatically at checkout.

For large furniture, oversized items, multi-item orders, or deliveries requiring a specialist courier, the final delivery cost may need to be confirmed separately before dispatch. If any additional delivery charge applies, we will contact you before dispatch and your order will not be shipped until the charge has been confirmed and agreed.

Please note that delivery to remote UK mainland areas, such as the Scottish Highlands, may incur additional charges or slightly longer delivery times. Non-mainland or offshore addresses may also be subject to separate delivery quotes and extended lead times.

Yes, for eligible UK orders, you can request a return or exchange by contacting us within 14 days of receiving your item. Once you have notified us, you will have a further 14 days to return the item.

Items must be returned unused, undamaged, and in a resellable condition. Please package the item securely for return; where possible, we recommend using the original packaging to help protect the item during transport.

Customised, bespoke, or made-to-order items produced to your specification are non-returnable unless they are faulty, damaged on arrival, incorrectly supplied, or where we are required to accept the return by law.

For change-of-mind returns, return shipping or collection costs are the customer’s responsibility unless otherwise agreed in writing. If you would like us to arrange a collection, we will confirm the collection cost before booking.

To request a return or exchange, please contact our customer care team with your order number, product name, and reason for return. We will guide you through the next steps.

For change-of-mind returns or exchanges within the UK, return shipping or collection costs are the customer’s responsibility unless otherwise agreed in writing by Brightly Home.

If your item arrives faulty, damaged, or incorrectly supplied, Brightly Home will cover the reasonable return cost and arrange a suitable resolution, such as a repair, replacement, exchange, or refund, depending on the circumstances.

For large furniture items, collection costs can vary depending on the item size, weight, delivery location, and courier requirements. If you would like us to arrange a collection, we will confirm the cost before booking.

Please package the item securely for return. Where possible, we recommend keeping the original packaging until you are happy with your purchase, as this helps protect large furniture during return transport.

If an item is returned damaged, incomplete, or used beyond reasonable inspection, a deduction may be made from the refund where permitted by law.

We will notify you via email once the order has been dispatched and you will receive the relevant tracking information to be able to follow the progress of your delivery.

If you require assistance with the delivery, please do not hesitate to contact us: customerservice@brightlyhome.uk.

Some of our items require self-assembly, while others are delivered fully assembled. Non-assembly items arrive ready for use without additional setup.

Please check the product details on our website for specific assembly information for each item, or contact our customer service team for assistance.

We’re very sorry to hear that your item arrived damaged. At Brightly Home, we take great care in packaging and inspecting every order before dispatch, but on rare occasions, damage may occur during transit.

If you notice any damage to your furniture or packaging, please contact our Customer Care team within 48 hours of delivery. Include your order number, a brief description of the issue, and clear photos showing the damage to both the item and the packaging.

Our team will review your case promptly and arrange for a replacement, repair as appropriate. Please keep all original packaging until the issue is resolved, as it may be needed for the return or collection process.

We’re sorry to hear that! If any parts or fittings are missing from your order, please contact our Brightly Home Customer Care team as soon as possible. Provide your order number, product name, and details of the missing parts — photos are also very helpful for our team to identify the issue quickly. We’ll arrange to send any missing or replacement parts promptly and ensure your furniture can be assembled and used as intended. Our goal is to make sure you receive your complete order in perfect condition.