FAQs

Yes, absolutely! Many of our furniture pieces can be customised to suit your home perfectly. At Brightly Home, we offer made-to-order and bespoke furniture options where you can choose from a range of materials, finishes, fabrics, and sizes. Whether you’d like to adjust the dimensions of a dining table, change the upholstery fabric on a chair, or select a different wood finish, our design team will help bring your vision to life. Please contact us before placing your order to discuss your custom requirements, and we’ll confirm what’s possible, along with any additional cost or lead time.

Yes, we offer a convenient door-to-door delivery service for our products. Our service covers a wide range of locations, ensuring that your order is delivered directly to your doorstep. If you have specific questions about delivery to your area, please contact our customer service team for more information.

Yes, we offer international furniture delivery from the UK with secure door-to-door service, which may include a one-off import tax or traffic charge depending on your country’s regulations. All large items are carefully packed and shipped on pallets to ensure they arrive safely and in perfect condition. Please note that the pallet remains sealed during delivery and cannot be unpacked by the courier.

Yes, Brightly Home accepts international exchanges and returns; however, return eligibility depends on the product type and condition. Items must be unused, in their original packaging, and returned within the specified return period. Please contact our customer service team before sending any items back so that we can provide the correct return address and instructions. Please be aware that any local customs clearance, handling, or administrative fees imposed by the destination country’s courier or customs authority are independent of our exchange arrangement and remain the responsibility of the receiver. These charges are standard in international logistics and are beyond our operational control. Additional costs may also apply if the courier returns the parcel to us or if reshipment is required.

Yes, Brightly Home provides nationwide furniture delivery across the UK mainland. All items are delivered directly to your door with trusted courier partners. For large or fragile furniture, we use pallet or white-glove delivery services to ensure your order arrives safely and in perfect condition. Delivery lead times vary depending on the product type — most made-to-order furniture takes around 10–14 weeks, while smaller in-stock items can arrive sooner. Once your order is ready to dispatch, you’ll receive a tracking update and delivery date confirmation.

Delivery fees depend on your order size, product type, and delivery location. Standard delivery rates are automatically calculated at checkout. For large furniture or multi-item orders, we’ll confirm the exact shipping cost before dispatch. Please note: delivery to remote or rural areas (such as the Scottish Highlands or offshore addresses) may incur additional charges or slightly longer delivery times.

Yes, you can request an exchange or return within 14 days of delivery, provided the item is unused, undamaged, and in its original packaging. Custom or made-to-order furniture items are non-returnable unless faulty or damaged upon arrival. If you wish to return an item, please contact our customer care team with your order number and reason for return. We’ll guide you through the process and help arrange a convenient collection date.

Return shipping costs may apply depending on the item size and reason for return. If your item arrives faulty or damaged, Brightly Home will cover all return costs and provide a replacement or refund. For change-of-mind returns, collection or restocking fees may apply. We recommend keeping the original packaging until you’re certain you’re happy with your purchase, as repackaging large furniture can affect return eligibility

We will notify you via email once the order has been dispatched and you will receive the relevant tracking information to be able to follow the progress of your delivery. If you require assistance with the delivery, please do not hesitate to contact us: customerservice@brightlyhome.uk.

Some of our items require self-assembly, while others are delivered fully assembled. Non-assembly items arrive ready for use without additional setup. Please check the product details on our website for specific assembly information for each item, or contact our customer service team for assistance.

We’re very sorry to hear that your item arrived damaged. At Brightly Home, we take great care in packaging and inspecting every order before dispatch, but on rare occasions, damage may occur during transit. If you notice any damage to your furniture or packaging, please contact our Customer Care team within 48 hours of delivery. Include your order number, a brief description of the issue, and clear photos showing the damage to both the item and the packaging. Our team will review your case promptly and arrange for a replacement, repair as appropriate. Please keep all original packaging until the issue is resolved, as it may be needed for the return or collection process.

We’re sorry to hear that! If any parts or fittings are missing from your order, please contact our Brightly Home Customer Care team as soon as possible. Provide your order number, product name, and details of the missing parts — photos are also very helpful for our team to identify the issue quickly. We’ll arrange to send any missing or replacement parts promptly and ensure your furniture can be assembled and used as intended. Our goal is to make sure you receive your complete order in perfect condition.